Flexgoal helps customers set their preferred shopping targets from specific merchants, e.g Naivas, Moko, Hotpoint, Quickmart, Roto Tank Moulders and raise the amount within their preferred timeline eg. save for a fridge from Naivas in 180days.
Note, you can also set a shoppers goal for monthly shopping.
How to set a Shoppers Goal
1. Dial *384*30*5#
- Select option 2 From Merchant
- Choose your preferred merchant eg Naivas
4. Enter your Goal Name
5. Proceed as prompted
- Make payments until you complete
How to check out a Shoppers Goal
Once you receive the congratulations message, visit your nearest branch of the merchant selected.
b) Check if there is an item within the amount you have saved.
c) If yes, proceed to the customer care desk to check out.
d) If no, select any item and ask the attendant to make the changes for you
e) In case of any problem, call the customer care number at 0719725060
1. How long should I pay?
Since it is an open goal, you are allowed to select your preferred time period eg 6 months
2. What if I am not able to hit my target?
You only need to call the customer care phone number 0719725060 and request to terminate the booking
3. What happens if I surpass my due date?
There are no penalties, you are allowed to continue making payments until you hit your target.
4.Can I change from one merchant to the other?
Yes, You only need to call the customer care phone number 0719725060 and request to have to change the merchant .