Most popular questions

You can for a product using three methods;

  • USSD *384*30#
  • Till Number 700164
  • Flexpay App

You can make payments of any amount at any time provided you complete within 90 days

Minimum initial deposit of Kes. 500

You can keep track of your payment via USSD or via Flexpay App

Yes, you can continue with the payment but you may loose some advantage like price protection from some merchants

Flexpay Till No. 700164

All products and services that you are not in a position to pay one time to acquire them example of products; Furnitures, electronics, crockeries examples of services; Rent, vacation goal

You can do this by downloading our Flexpay app where you can be able to track of payments

Delivery is done via courier services A good example id G4S

Yes, you can change before the product is dispatched

You get the product from the merchant you registered from. Example Naivas supermarket

Delivery fee depends with the merchant and your location

To change password you can click on forget password on the login page. To change email and phone number, call our Customer service to get assisted.

Yes, you can watch a video by clicking the link her (link to the video)

No, but we facilitate customers acquire products by making piecemeal payments

We have partnered with major merchants like Naivas, Hotpoint, Moko, LG, Patabay and many others

You can get your money but we prefer you getting an alternative or a shopping voucher as cancelation attracts some charges

You can call our customer care number for cancellation

You can call our customer care number for cancellation

Download Flexpay App, signup and proceed to goal creation.

Hire Purchase has interest and fixed repayment installments, Flexpay on the other is interest free and you can pay any amount any time within the given period.

Having Identified the product, you just need to get registered and a minimum of KES 500

You get the product after making full payments

Please click (link to T&Cs) to read our terms and condition

In this case call our Customer service to get assisted.

Yes, you can change, you are flexible to move from one product to another

In this case call our Customer service to get assisted.

It will just require to dial *384*30# then select the chama option.

Delivery of the product is guaranteed, as we work with well known and trusted merchants e.g., Naivas, Hotpoint etc.

You Money is safe and is held in a trust account with partner  bank (cooperative bank)

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